Tourism College Australia

Diploma of Tourism (Operations Management)

Course Length: 18 months

This qualification is aimed at people wishing to expand on their Certificate III qualifications, or those wishing to become a Retail Agency/Branch Manager, Operations Manager or Visitor Information Centre Manager. This course is ideally suited to people who wish to gain a broad awareness and understanding of the tourism industry and its range of operations. The course
consists of 40 units of competency ranging from leading and managing people, managing budgets and dealing with clients to developing and implementing operational plans.


Entry Requirement

The prerequisite for entering this course is either the satisfactory completion of Year 10 English or an IELTS score of 5.5 (or equivalent).


Career and study pathway

Successful completion of this qualification may lead to further study such as the Advanced Diploma of Tourism Management, Bachelor of Tourism or employment with domestic and international airlines, travel wholesale offices, theme park and tourist attractions or conference and incentive travel coordinators as a Retail Agency Manager/ Branch Manager, an Operations Manager, or a Visitor Information Centre Manager.


Units of Competency

This qualification requires students to complete 40 units of competency (22 Core units + 18 Elective units). Students who have already completed appropriate units elsewhere may have them credited towards the Diploma of Tourism (Operations Management) via the Mutual Recognition process. (More information on appropriate units that may be credited towards this qualification is available upon request)


Core units

BSBCMN205A Use business technology
BSBCMN213A Produce simple wordprocessed documents
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHGCS03B Deal with conflict situations
THHGCS08B Establish and conduct business relationships
THHGFA06A Interpret financial information
THHGGA01B Communicate on the telephone
THHGGA02B Perform office procedures
THHGGA09B Manage projects
THHGLE01B Monitor work operations
THHGLE02B Implement workplace health, safety and security procedures
THHGLE03B Develop and implement operational plans
THHGLE04B Establish and maintain a safe and secure workplace
THHGLE08B Lead and manage people
THHGLE11B Manage quality customer service
THHGLE13B Manage finances within a budget
THHGLE14B Prepare and monitor budgets
THHGLE20B Develop and maintain the legal knowledge required for business compliance

Honor Before Honors Version 2: 1 October 2008
THHGTR01B Coach others in job skills
THHHCO01B Develop and update hospitality industry knowledge
THHCOR03B Follow health, safety and security procedures


Elective Units

Eighteen (18) units with at least eight (8) from one or more of the areas of the Tourism Training

Package specified below:
· Attractions and Theme Parks
· Guiding
· Meetings and Events
· Planning and Product Development
· Sales and Marketing
· Sales/Office Operations
· Tour Operations
· Wine Tourism

Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be used as an elective within this qualification.
Customer Service, Sales and Marketing
THHGCS02B Promote products and services to customers
THTSMA01B Coordinate the production of brochures and marketing materials
Leadership and Management
THHGLE05B Roster Staff
THHGLE07B Recruit and select staff
THHGLE19B Develop and implement a business plan
Meetings and Events
BSBMGT501A Market services and concepts to internal customers
CUEFIN01B Develop a budget
CUEFIN02B Manage a budget
Planning and Product Development
THTPPD13B Assess tourism opportunities for local communities
THTPPD14B Develop and implement local/regional tourism plan
Sales/Office Operations
THTSOP02B Source and provide destination information and advice
THTSOP03B Access and interpret product information
Program Structure

All core units will be taught to students as a large group along with those students completing Diploma of Events Management and Diploma of Tourism (Management & Product Development), and then the elective units will be taught. The core units may be taught separately or grouped into some clusters, depending upon the resources available. All elective units of competency are to be taught separately as students may choose which units they will participate in. The duration for this course will only be offered as 12 months of study.